The Nespresso Vertuo Next is a convenient option for anyone who loves to enjoy a cafe-style espresso drink in the comfort of their own home. However, seeing water leak from underneath the machine as you await your first cup of coffee in the morning will put anyone in a bad mood.
Below, we’ll discuss the ways many Nespresso Vertuo Next owners have fixed problems with the machine leaking from underneath and what caused them.
Check the Water Tank
If your Nespresso Vertuo Next is leaking water from below, you will first want to rule out any issues with the water tank itself.
Check the water tank for any damage or perforations by following the steps below:
- Place the filled water tank on a dry surface, such as a countertop.
- Wait 2-3 hours.
- Check below the tank for any leaks.
If you notice water coming directly from the bottom of the tank, that is the cause of the issue.
If the water tank doesn’t show any signs of damage but is still leaking when connected to the machine, make sure the water tank is positioned correctly.
It should be fully intact and “snap” into place. An improperly secured water tank could cause leakage.
If it’s positioned correctly and still leaking, you’ll need to replace the water tank.
If your Nespresso machine is still covered under warranty, contact customer care to have it replaced for free.
Descale Your Nespresso Vertuo
All coffee machines require descaling over time, as they accumulate deposits of calcium and lime with each cup of coffee.
These deposits can affect the taste of your coffee and cause clogs, which may lead to leaks. Descaling will eliminate these mineral deposits and help your machine function properly.
You should descale your Nespresso Vertuo Next roughly every three months, or 300 cups of coffee.
This will ensure your machine is running smoothly and keep your coffee tasting great. If you live in a place with hard water, it might require more frequent descaling.
If you easily lose track of time and the amount of coffee you drink, your Vertuo Next will blink an orange light on top when it’s time to descale your machine.
How to Descale Your Nespresso Vertuo
Descaling your Nespresso machine is relatively easy. To do so, follow the steps below:
- Clean the outside of the machine with a wet cloth and dish soap.
- Pour the correct amount, according to the instructions, of descaling solution into the water tank.
- Rinse the remaining solution out of the machine by running fresh water through it.
If descaling your machine does not solve the leaking issue, keep following the steps below.
Clean the Coffee Spout
Another possible culprit of a leak coming from the bottom of a Nespresso Vertuo is a clogged or dirty machine spout.
Cleaning the spout with a pipe cleaner or Q-tip usually does the trick. You might find large clumps of coffee grounds stuck inside!
If water can’t come out of its intended exit, it has to go somewhere — usually, this results in it pooling underneath the machine.
Check the Drip Tray
As with the water tank, a damaged drip tray, or cup support, could be the culprit of a leak.
The drip tray is the area below the machine spout where you place your cup. Check that this part doesn’t show any signs of wear and tear or perforation.
Luckily, many online retailers sell replacement drip trays if this is the case.
You will need to empty your drip tray regularly to prevent the accumulation of liquids.
Call Nespresso Customer Support
It is important to try all the steps listed above to get to the root of the problem with your leaking Nespresso Vertuo machine.
But, if you don’t have any luck, contact Nespresso Customer Care to ask about repairs, replacement parts, further troubleshooting, refunds, and replacement machines.
All Nespresso coffee machines come with a warranty. You must register with the Nespresso Club to take advantage of free-of-charge repairs.
The warranty period lasts 12 months if the machine was purchased after August 23, 2022. Registering your machine on the Nespresso website will increase this to 24 months.
If you purchased your Vertuo Next before that date, you automatically get a 24-month warranty.
Before assuming that a leak coming from your Nespresso Vertuo Next is a sign of a defective product, review the steps mentioned above to find potential fixes or causes.
It could be a simple fix, such as realigning the water tank or ensuring the machine is clean. If all else fails, call customer service.